INFORMATION
AI-POWERED RECYCLING FOR TELEPHONE OPERATORS AND CUSTOMER SERVICE STAFF
Improve customer service through human conversational solutions.
If the course has the status of IMMINENT ANNOUNCEMENT or IN PREPARATION, you can secure your place with a discount.
AI-POWERED RECYCLING FOR TELEPHONE OPERATORS AND CUSTOMER SERVICE STAFF
Improve customer service through human conversational solutions.
Learn to use artificial intelligence to support customer service, mastering conversational tools that improve efficiency, quality, and empathy in every interaction. A practical guide to transform your role, not replace it.
OUR EXPERT'S VISION
Jesus Aldana
In an environment where automation is replacing much of the telephone and digital customer service, this course offers an alternative: transforming customer service professionals into managers of AI-powered human experiences. From a strategic perspective, it teaches participants to understand virtual assistance systems, identify how they can complement human work, and generate greater value in customer relationships. The training proposes a vision of the future where empathy and technology coexist.
Course Objectives
Understanding the impact of conversational AI on customer service.
Learn to collaborate with virtual assistants and chatbots.
Develop human resource management skills in automated digital environments.
Who is it for?
Telemarketers, customer service managers, support and after-sales agents.
Professionals interested in improving their profile with applied AI.
Career Opportunities
Specialist in AI-assisted digital customer service.
Supervisor of automated or hybrid operations.
Requirements
Basic knowledge of communication and customer service.
SUGGESTED COURSE CONTENT AGENDA
Module 1: The new paradigm of customer service
Conversational AI and support automation: The importance of the human factor
Module 2: Chatbots and intelligent assistants
How conversational models work: Real-world scenarios of human-AI collaboration
Module 3: Customer Experience in Hybrid Environments
Empathy and personalization in digital communication. Handling complex cases with AI support.
Module 4: Future of work and career retraining
New skills and emerging jobs: How to reposition human value in the face of automation
At the moment you finish this course, you will receive a certificate of completion:
At the moment you finish this course, you will receive a certificate of completion:
